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© All Rights Reserved. ApplyBlast.com
shieldfc
Shield is seeking an experienced Technical Support Engineer to serve as the primary technical support resource for US region customers, combining deep technical knowledge with a customer support focus. The role involves troubleshooting application and infrastructure issues, supporting customer integrations, and proactively monitoring environments to ensure reliable production operations. This position requires collaboration with internal teams to resolve complex incidents and improve platform reliability while maintaining clear communication with clients.
Headquarters
New York, New York, United States
Company Size
51-200 employees
Founded
2018
Shield (Shield FC) is a digital communications compliance platform that provides eComms surveillance, governance, and archiving specifically for financial services. The platform surfaces clearer context and deeper risk insights to help firms detect misconduct, retain required records, and meet regulatory obligations across modern digital channels. Designed for banks, broker‑dealers, and asset managers, Shield emphasizes analytics, contextual review workflows, and integrations to reduce compliance burden and operational risk.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for shieldfc.
31% above the average for this role