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mitesp
This role focuses on providing hands-on troubleshooting and resolution for critical technical issues while dedicating half of the time to direct customer problem-solving. The position involves streamlining escalation processes, collaborating with cross-functional teams to resolve recurring issues, and leading the implementation of a technical support strategy to scale client service. Additionally, the role requires creating internal knowledge bases and writing custom scripts to enhance system efficiency.
MillenniumIT ESP (MIT ESP) is an enterprise technology firm that helps organizations digitally transform through innovative, agile solutions. With a 27-year legacy, it delivers enterprise software, system integration, cloud and managed services to modernize operations and accelerate business outcomes. Branded “Reimagine Today, Reinvent Tomorrow,” MIT ESP focuses on industry digitalization, scalable architectures, and outcome-driven consulting to drive measurable value.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for mitesp.
mitesp didn’t post a salary, so this is our estimate from similar listings.
10% above the average for this role