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Technical Support Engineer at Hewlett Packard Enterprise - ApplyBlast

Technical Support Engineer

Hewlett Packard Enterprise

28 days ago

4.8 on Glassdoor

Mexico City, Distrito Federal, Mexico

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer provides remote and onsite technical support to resolve hardware and software issues for customers and internal teams. This role involves troubleshooting complex systems, managing customer cases, and collaborating with sales and service teams to ensure service level agreements are met. The position requires strong analytical skills and experience with IT infrastructure technologies.

Responsibilities

Resolve technical hardware and software issues for customers and internal teams
Provide remote and onsite technical support for storage, servers, and networking
Document case summaries and resolutions in the Knowledge Management System

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.