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Technical Support Engineer at CrowdStrike - ApplyBlast

Technical Support Engineer

CrowdStrike

28 days ago

3.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer role involves providing 24/7 global customer support for CrowdStrike's security products, with a dedicated focus on Korean-speaking enterprise customers across the Asia-Pacific region. This position requires troubleshooting technical issues, identifying root causes, and collaborating with internal teams to resolve escalations and enhance product features. The role demands strong analytical skills, proficiency in Korean and English, and a passion for leveraging AI to improve customer success and operational efficiency.

Responsibilities

Troubleshoot and resolve customer technical issues across Windows, Linux, and Mac environments
Collaborate with internal engineering teams to fix bugs and enhance product features
Support Korean-speaking enterprise customers across the Asia-Pacific region