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Technical Support Engineer at Megaport - ApplyBlast

Technical Support Engineer

Megaport

1 month ago

4.7 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Medior

0 applicants

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About this role

Megaport is seeking a Technical Support Engineer to serve as the first point of contact for customers, resolving technical and account-related issues via phone, email, and live chat. This role involves troubleshooting network and portal issues, meeting support targets, and collaborating with global teams to deliver exceptional customer service. The position offers a dynamic opportunity to work on real-world networking challenges within a supportive, high-growth tech environment.

Responsibilities

Provide technical support and resolve customer issues via phone, email, and live chat
Troubleshoot network, portal, and account-related issues using internal tools
Collaborate with vendors and internal teams to resolve cases and escalate technical issues

Skills

Qualifications

CCNACCNPCWNA

About Megaport

megaport.com

Headquarters

Fortitude Valley, Queensland, Australia

Company Size

201-500 employees

Founded

2013

View Profile

Megaport is a global technology platform offering Compute, Network, and Storage infrastructure on demand. As the world's leading Network as a Service (NaaS) provider, Megaport delivers software-defined connectivity between data centres, clouds, and enterprises, while also providing high-performance compute (CPU/GPU), storage (object, block, and file), and security services. Enterprises and service providers use Megaport's unified platform to deploy, scale, and interconnect their entire infrastructure stack globally.