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© All Rights Reserved. ApplyBlast.com
Helpware
The Technical Support Engineer provides hands-on technical support for a SaaS platform, collaborating closely with clients and internal technical teams to resolve complex issues. This role involves troubleshooting integrations, APIs, and client-side applications while maintaining technical documentation and performing quality assurance. The position requires strong problem-solving skills and the ability to communicate technical concepts clearly to diverse stakeholders.
Headquarters
Lexington, Kentucky, United States
Company Size
1001-5000 employees
Founded
2015
Helpware is a fast-growing global business process management (BPM) company that delivers end-to-end customer experience and outsourcing solutions through four specialized divisions: Helpware CX, Helpware AI, Helpware Tech, and Helpware Media. It combines human expertise with intelligent automation and scalable engineering to provide outsourced customer support, AI-driven products, custom software development, and data-powered digital marketing. Founded in 2015 and headquartered in Lexington, Kentucky, Helpware operates 19+ locations worldwide and emphasizes a people-first, local-team model to rethink traditional outsourcing. Clients rely on Helpware for flexible, technology-enabled delivery that can scale with their growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Helpware.
Helpware didn’t post a salary, so this is our estimate from similar listings.
32% below the average for this role