CrashPlan
CrashPlan is seeking a Technical Support Engineer to provide technical support for eCommerce and enterprise-level customers in a remote, Canada-based role. The position involves managing customer communications via chat, email, and video calls while resolving reported issues and ensuring data safety and compliance. The role requires collaboration with team members, thorough analysis of system logs, and participation in an on-call rotation for critical issues.
Headquarters
Minneapolis, Minnesota, United States
Company Size
51-200 employees
Founded
2001
CrashPlan is a secure, scalable data resiliency platform offering backup and recovery solutions for businesses, MSPs, and enterprises. The platform protects data across endpoints, servers, Microsoft 365 (Exchange Online, SharePoint, OneDrive, and Teams), and Google Workspace, with flexible storage options including CrashPlan's cloud, Azure, and bring-your-own storage. Key capabilities include automatic cloud backup, 256-bit AES encryption, unlimited versioning, point-in-time recovery, built-in archiving, and ransomware recovery.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for CrashPlan.