mwdn
This role involves owning incoming technical issues end-to-end, resolving customer problems, and acting as a filter before R&D to distinguish user errors from actual bugs. The position requires managing technical onboarding for new pilots, including setting up SSO, identity providers, and CRM integrations with enterprise IT teams. It also entails troubleshooting onboarding blockers, driving follow-ups, and ensuring successful go-live for each customer.
MWDN is an outstaffing and software development company founded in 2002, providing dedicated teams, staff augmentation, mobile and web development, and R&D services for startups and enterprises across the US, Europe, and Israel. With 160+ professionals across 10+ countries, they help clients build and extend development teams using technologies such as Node.js, Angular, React, Ruby on Rails, and .NET. MWDN delivers both outstaffing and outsourcing models, integrating remote engineers directly into clients' workflows to support long-term product development.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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