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Technical Support Engineer at Broadcom - ApplyBlast

Technical Support Engineer

Broadcom

20 days ago

3.3 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Support Engineer serves as the primary point of contact for technical support issues for Symantec's enterprise customers and partners within the APAC region. This role involves diagnosing and resolving complex software, hardware, and networking issues while maintaining high customer satisfaction and adhering to response time commitments. The position requires collaboration with cross-functional teams to improve product quality and contribute to knowledge management and mentorship initiatives.

Responsibilities

Diagnose and resolve complex software, hardware, and networking issues for enterprise customers
Collaborate with cross-functional teams to prioritize customer requests and improve product quality
Document customer interactions and contribute to the Technical Support Knowledge Base

Skills

Qualifications

Bachelor's degree in Computer ScienceMCSAMCSECCNACompTIA Security+

About Broadcom

broadcom.com

Headquarters

Palo Alto, California, United States

Company Size

10001+ employees

Founded

1991

View Profile

Broadcom Inc. is a global technology leader that designs, develops, and supplies a comprehensive range of semiconductor and enterprise software solutions. The company's offerings include a variety of security solutions and products aimed at enhancing connectivity across various sectors. With a commitment to innovation and quality, Broadcom is at the forefront of driving technological advancements that connect everything, from data centers to mobile devices.