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Technical Support Engineer at JetBrains - ApplyBlast

Technical Support Engineer

JetBrains

8 days ago

4.3 on Glassdoor

Madrid, Spain

Hybrid

Full Time

Medior

0 applicants

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About this role

This role focuses on investigating and resolving complex technical issues for JetBrains' .NET development tools, bridging the gap between users and product teams. The position involves deep technical troubleshooting, collaborating with developers to drive fixes, and advocating for user needs to improve developer experience. Success requires strong .NET proficiency, analytical problem-solving skills, and a commitment to enhancing support resources.

Responsibilities

Investigate and resolve complex technical issues submitted by users
Reproduce edge-case scenarios and submit detailed bug reports to product teams
Collaborate with developers and QA engineers to drive product fixes

Skills

About JetBrains

jetbrains.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

1001-5000 employees

Founded

2000

View Profile

JetBrains is a software vendor that builds developer tools and platforms, best known for the IntelliJ IDEA Java IDE and the Kotlin programming language. It offers a family of intelligent, productivity-focused IDEs (including PyCharm, WebStorm, CLion, Rider, PhpStorm, DataGrip and ReSharper) alongside team and DevOps products like TeamCity, YouTrack and Space. JetBrains emphasizes smart code completion, refactorings, deep language support, extensibility via plugins, and increasingly integrates AI-assisted features to speed development. Its products serve individual developers and teams across platforms with both commercial and free/community editions.