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Technical Support Engineer at Commvault - ApplyBlast

Technical Support Engineer

Commvault

4 days ago

3.8 on Glassdoor

Cairo, Egypt

Onsite

Full Time

Junior

0 applicants

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About this role

This role provides top-tier technical support for complex issues to enterprise customers, ensuring their success and satisfaction through effective troubleshooting and resolution. The position involves managing a high volume of cases, collaborating with team members, and mentoring new engineers while maintaining detailed documentation. The role requires working in a 24/7 support model, utilizing internal labs for testing, and engaging with the Commvault community.

Responsibilities

Provide top-tier support for complex issues via phone, email, and remote assistance
Manage a high volume of cases and ensure successful resolutions for global customers
Mentor and coach new engineers while collaborating with team members to develop solutions

Skills

About Commvault

commvault.com

Headquarters

Tinton Falls, New Jersey, United States

Company Size

1001-5000 employees

Founded

1996

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Commvault is an enterprise software company that provides data protection, backup, recovery, and cyber resilience solutions for on-premises, cloud, and hybrid environments. Its platform helps organizations manage data security, disaster recovery, and compliance across workloads and infrastructure.