Vistance Networks
The Technical Support Engineer provides frontline technical support for broadband and networking products, investigating customer issues and reproducing problems in a lab environment. The role involves communicating findings, collaborating with engineering and escalation teams to drive cases to resolution, and maintaining accurate case notes. This position requires a methodical approach to troubleshooting and strong customer focus.
Vistance Networks (formerly the remaining entity of CommScope after its Connectivity and Cable Solutions segment was sold to Amphenol) is a provider of broadband, access network, and video processing, security, and delivery systems. Through its Aurora Networks brand, the company offers end-to-end solutions including CMTS & CCAP, Passive Optical Networks, RF equipment, cloud and video solutions, and professional services to global service providers and enterprises. Vistance Networks also provides security solutions via its PKI Center for provisioning keys and certificates.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Vistance Networks.
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