Technical Support Engineer

Honorlock is seeking a Technical Support Engineer to provide deep technical support to developers, administrators, and institutional partners, acting as a critical link between support, engineering, and product teams. The role involves resolving complex technical issues related to integrations, platform functionality, and data behavior while ensuring high standards of customer service and satisfaction. This position requires strong troubleshooting skills, proficiency in SQL and data visualization tools, and the ability to mentor support specialists and contribute to process improvements.