ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Kustomer
The Technical Support Engineer at Kustomer handles complex, ambiguous technical issues across webhooks, APIs, workflows, integrations, and AI agent behavior, serving as the final escalation point before Engineering. This role involves diagnosing failures, troubleshooting AI agent behavior, and collaborating with Product and Engineering to implement fixes and improve self-service resources. The position also includes coaching Tier 1/2 support teams, managing critical incidents, and participating in on-call rotations.
Headquarters
New York, New York, United States
Company Size
201-500 employees
Founded
2015
Kustomer is an AI-native customer experience (CX) platform and CRM that unifies conversations from across channels into a single, centralized workspace. It automates workflows and uses AI to power faster, more personalized support, delivering omnichannel CX on one platform. Designed for customer-service teams, Kustomer combines case management, automations, and insights to streamline agent productivity and improve outcomes. The platform positions itself as the only true AI-native CX platform, enabling brands to deliver consistent, data-driven support at scale.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Kustomer.
Kustomer didn’t post a salary, so this is our estimate from similar listings.
18% below the average for this role