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Technical Support Engineer at New Relic - ApplyBlast

Technical Support Engineer

New Relic

4 hours ago

3.5 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer at New Relic assists global customers in optimizing their digital applications by resolving complex technical issues across the New Relic platform. This role involves collaborating with software engineering teams, providing exceptional customer service, and advocating for customer feedback to improve the product experience. The position requires strong analytical and troubleshooting skills to support installation, configuration, and data exploration requests.

Responsibilities

Collaborate across teams to solve complex technical customer problems
Resolve installation, configuration, and data exploration requests
Advocate for customers by providing feedback on feature requests and bugs

Skills

About New Relic

newrelic.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

New Relic is an AI-powered observability platform that correlates telemetry across the entire stack to isolate root causes and reduce MTTR. It offers a complete toolkit including APM, digital experience monitoring, AI and agentic monitoring, infrastructure monitoring, log management, and security — all unified under a single platform. Designed for engineers and operations teams, New Relic leverages AI to automate remediation, pinpoint friction, manage cloud costs, and deliver end-to-end visibility across cloud-native, hybrid, and Kubernetes environments.