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Technical Support Engineering M4 at Microsoft - ApplyBlast

Technical Support Engineering M4

Microsoft

2 months ago

4.0 on Glassdoor

Bucharest, Bucharest, Romania

Onsite

Full Time

Manager

0 applicants

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About this role

This role leads a team of product experts to resolve complex customer technical issues while ensuring technical readiness and driving accountability. The position serves as an escalation point for support engineers, manages customer relationships, and identifies resources for automation and process improvements. It requires establishing engagement strategies to foster collaboration across teams and organizations for an exceptional customer experience.

Responsibilities

Lead a team of product experts to solve complex customer technical issues
Manage customer relationships and act as an escalation point for Support Engineers
Ensure team technical skills and participate in case triage meetings

Skills

Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

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