Technical Support Executive (L1 / L2) PayOn

A Technical Support Executive provides operational and application support for critical payment processing and fraud management platforms, handling incident resolution and troubleshooting across the transaction lifecycle. The role involves managing end-to-end ticket lifecycles, analyzing logs and APIs to isolate root causes, and collaborating with engineering and infrastructure teams to resolve system issues. Candidates will operate at either L1 or L2 levels, with experienced hires expected to drive process improvements and provide technical guidance to junior analysts.