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Technical Support Expert I at SpotOn - ApplyBlast

Technical Support Expert I

SpotOn

28 days ago

3.5 on Glassdoor

Mexico City, Mexico City, Mexico

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Expert I provides expert support for payment devices, printers, and related hardware, combining deep technical knowledge with strong customer service skills. This role ensures timely resolution of hardware and connectivity issues while guiding clients clearly and maintaining service excellence. The position requires troubleshooting, device configuration, and effective communication with non-technical clients to drive customer satisfaction.

Responsibilities

Troubleshoot and resolve hardware and connectivity issues for payment devices and peripherals
Configure and set up hardware devices including USB, Bluetooth, and Wi-Fi connectivity
Guide clients through firmware updates, driver installation, and system compatibility fixes

Skills

About SpotOn

spoton.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2017

View Profile

SpotOn provides point-of-sale systems, payment processing, and business software tailored for restaurants and small businesses. Their platform combines intuitive POS hardware and cloud software with payments, analytics, marketing, and loyalty features to help merchants run operations and grow revenue. SpotOn emphasizes 24/7/365 customer support and integrated solutions that replace piecemeal vendors. Businesses choose SpotOn for industry-focused tools, streamlined payments, and data-driven insights.