Technical Support Expert - Level 1 - 260123-11

Kaseya Careers(15 hours ago)

Bangalore, IndiaOnsiteFull TimeMedior$89,627 - $120,565 (estimated)Technical Support

About this role

A Technical Support Engineer – L1 at Kaseya provides frontline technical assistance for the company’s IT infrastructure and security management solutions. Based in Bengaluru, this full-time onsite role supports global customers via chat, phone, and tickets and operates on 24/7 rotational shifts. The position focuses on delivering high customer satisfaction and meeting internal KPI targets while supporting the broader support organization.

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Required Skills

Linux
Windows
macOS
VMware
Hyper-V
BIOS
SSH
Log Analysis
Hardware Troubleshooting
Windows Server

+12 more

Qualifications

CompTIA A+
CompTIA Network+
CompTIA Server+
CompTIA Security+
Microsoft Certified Azure Administrator
Red Hat Linux
VMware VCP
AWS Certified Solutions Architect

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.