Technical Support (Help Desk)

National Information Solutions Cooperative (NISC)(1 month ago)

HybridFull TimeJunior$65,467 - $87,005 (estimated)Information Technology

About this role

The Helpdesk Technician provides first-tier technical support for NISC’s internal and remote users, supporting Windows and Mac devices as well as meeting room and telephony systems. The role is based in Mandan, ND with a hybrid schedule and involves collaboration within the Helpdesk team and occasional on-call rotation. NISC is an AI-forward company and expects the use of generative AI tools to enhance productivity and problem-solving.

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Required Skills

Helpdesk Support
Active Directory
Hardware Maintenance
Software Installation
Device Management
Troubleshooting
Telephony Support
Okta SSO
Remote Support
Apple Support

+9 more

Qualifications

High School Diploma
Bachelor's Degree

About National Information Solutions Cooperative (NISC)

nisc.coop

NISC (National Information Solutions Cooperative) is a member-owned IT cooperative that has developed and supported integrated software and hardware solutions for utilities and broadband providers for more than 50 years. Focused on member needs, NISC delivers customer information and billing systems, operations and engineering tools (GIS, outage management, meter data/AMI), workforce management, cybersecurity, and managed IT services tailored to utilities and telecommunications companies. The cooperative model emphasizes long-term partnership, implementation support, and industry-specific compliance and security to help members modernize operations and deliver reliable broadband and energy services.