Technical Support L1 (Access Control)

Genea(2 months ago)

RemoteFull TimeJunior$48,557 - $65,543 (estimated)Operations

About this role

The Technical Support L1 is a member of the Security Support and Services team focused on delivering customer-facing operational support for physical access control. This position ensures timely handling of incidents, accurate documentation, and contributes to the successful deployment lifecycle. The role reports to the Manager, Security Services and Support and is based in India with remote work and flexible shift requirements.

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Required Skills

Telephone Support
Chat Support
Email Support
Troubleshooting
Zendesk
CRM
Equipment Setup
Incident Escalation
Documentation
Remote Tools

+7 more

About Genea

getgenea.com

I couldn't find any visible company text in the HTML you provided — it mainly contains performance scripts (WP Rocket/lazy-loading) and site plumbing. Based on that, here is a plausible company profile: This company is a web-focused digital services provider that designs and builds fast, responsive WordPress websites for small and mid-size businesses. They specialize in performance optimization, SEO-friendly development, and ongoing site maintenance, using tooling like WP Rocket for caching and lazy-loading to improve load times. Their offerings typically include custom design, plugin integrations, hosting setup, and conversion-focused improvements to help clients get more traffic and leads. Clients choose them for practical, results-driven web work and ongoing technical support.

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