Technical Support L1 (Access Control)
Genea
About this role
The Technical Support L1 is a member of the Security Support and Services team focused on delivering customer-facing operational support for physical access control. This position ensures timely handling of incidents, accurate documentation, and contributes to the successful deployment lifecycle. The role reports to the Manager, Security Services and Support and is based in India with remote work and flexible shift requirements.
Skills
About Genea
getgenea.comGenea is a technology company that provides workplace and commercial real estate software, including access control, visitor management, and related building operations solutions.
Recent company news
Campus ID NewsIllumia and Genea partner to bring cloud-native access control to higher education
3 weeks ago
Proactive financial newsGenea faces representative complaint over data breach impacting hundreds of IVF patients
Nov 3, 2025
ABC News'More control over my data than I do': Ongoing concerns about Genea IVF
Nov 11, 2025
Cyber DailyGenea data breach under investigation by class action law firm
Aug 11, 2025
Information Age | ACSStolen Genea IVF patient data hits dark web
Jul 24, 2025
About Genea
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Genea.
Salary
$49k – $66k
per year