Technical Support Lead

Builders at Gigs(1 month ago)

New York, NYOnsiteFull TimeManager$138,281 - $180,581 (estimated)Support

About this role

The Technical Support Lead will be the operational backbone for the regional support team, combining hands-on technical work with strategic leadership to ensure high-quality customer experiences. The role requires staying close to the queue and customers to surface trends, inform improvements, and help scale support operations. Located in the New York hub, the lead will align regional support efforts with Product and Engineering while mentoring and guiding a distributed team.

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Required Skills

Scalability
Automation
Trend Identification
Mentoring
Leadership
API Familiarity
Customer Support
Cross-Functional
Data-Driven
Communication

About Builders at Gigs

gigs.com

Gigs is a telecom platform that lets apps, brands and platforms launch fully automated, white‑label mobile services — including eSIMs for talk, text and data and global roaming — without building carrier infrastructure. Its "telecom OS" bundles wholesale connectivity with OSS/BSS tools: a dashboard, branded checkout, payments, analytics, customer support, tax/compliance and payout features to run an MVNO end‑to‑end. Founded in 2020 and based in San Francisco, Gigs positions itself as the fastest, easiest way for companies to become an MVNO and embed mobile service natively in their products.

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