Technical Support Manager (m/w/d)

Octopus Energy Group(24 days ago)

Munich, GermanyOnsiteFull TimeMedior$72,189 - $98,328 (estimated)Operations

About this role

Central technical role at Octopus Energy Germany supporting the deployment and reliability of smart meters and EV charging solutions as part of the company’s renewable energy mission. Based in Munich, the position acts as a bridge between customers, field teams and product/tech to improve operational processes and customer experience.

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Required Skills

Monitoring
Incident Analysis
Technical Support
Remote Troubleshooting
Service Coordination
Process Optimization
System Understanding
Customer Communication
Analytical Thinking
Teamwork

Qualifications

Degree in Electrical Engineering
Degree in Energy Engineering
Degree in IT
Vocational Training Elektroniker
Vocational Training Mechatroniker
Vocational Training IT-System Technician

About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.

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