Technical Support Manager

Flexera Software AB(1 month ago)

HybridFull TimeManager$126,969 - $166,093 (estimated)Technical Support

About this role

A Technical Support leader at Flexera responsible for managing a team that delivers B2B SaaS support for cloud infrastructure and FinOps products (Ocean and Elastigroup). The role focuses on ensuring high-quality customer outcomes and alignment between support, product, and engineering teams. It sits within a growing SaaS organization focused on cost optimization and hybrid cloud environments.

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Required Skills

Team Management
Customer Support
Performance Monitoring
Training
Process Improvement
Escalation Management
Documentation
Strategic Planning
Communication
Leadership

+4 more

Qualifications

Bachelor’s Degree in Technical Field (preferred)
AWS Cloud Practitioner (preferred)
Azure Fundamentals (preferred)

About Flexera Software AB

flexera.com

Flexera is a leading provider of IT management software and solutions, helping organizations gain clarity and control over their technology investments. With a focus on optimizing software and IT costs, Flexera’s integrated portfolio spans IT asset management, SaaS management, and financial operations, enabling businesses to make informed decisions and drive growth. Founded in 1987, Flexera supports over 20,000 customers worldwide with a dedicated team of more than 1,300 professionals. The company is committed to helping enterprises unlock their full potential by transforming IT insights into actionable strategies.

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