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Technical Support Manager at Thales - ApplyBlast

Technical Support Manager

Thales

3 months ago

4.0 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

A Technical Support Manager at Thales oversees the delivery of product and technical support for Training & Simulation equipment, primarily based at RAF Brize Norton. The role involves diagnosing hardware and software issues, liaising with customers and engineering teams, and managing a technical support portal to ensure effective maintenance of Flight Simulator Training Devices.

Responsibilities

Diagnose and troubleshoot software and hardware problems for flight simulators
Liaise with customers and engineering teams to manage in-service product issues
Manage a technical support portal providing direct assistance to end-users
Travel periodically to customer sites across Europe to resolve critical situations
Track system issues through to resolution within agreed time limits

Skills

Qualifications

Security Clearance (SC) without caveatsBS in Engineering or related field (inferred from industry context)Relevant certifications in systems integration (inferred)

About Thales

thalesgroup.com

Headquarters

Meudon, Île-De-France, France

Company Size

10001+ employees

View Profile

From Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks