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Technical Support Manager at Jobgether - ApplyBlast

Technical Support Manager

Jobgether

28 days ago

Remote

Full Time

Manager

0 applicants

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About this role

This role leads a team of six technical support specialists, managing a 24/7 SaaS support function across multiple time zones. The position serves as the primary technical escalation point before engineering, owning incident response, root-cause analysis, and support KPIs. The manager collaborates closely with engineering to improve tooling, automation, and platform reliability while driving customer satisfaction.

Responsibilities

Lead and develop a team of technical support specialists across multiple time zones
Manage major P1 incidents and serve as primary technical escalation point before engineering
Analyze support KPIs and partner with engineering to resolve recurring issues and improve tooling

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.