Technical Support Officer

The Technical Support Officer serves as the first point of contact for enquiries regarding private tenants' living conditions, managing the triage process and conducting site visits where necessary. The role involves supporting the Private Sector Housing Team by monitoring service mailboxes, responding to calls, and handling complaints related to housing conditions and public health issues. This position requires strong interpersonal skills, attention to detail for financial assessments, and proficiency in IT systems to effectively support vulnerable clients.