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Technical Support Partner at Roche - ApplyBlast

Technical Support Partner

Roche

5 months ago

4.1 on Glassdoor

Thailand

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Technical Support Partner for Lab-IT at Roche, you will perform field service functions including installation, commissioning, troubleshooting, and preventive maintenance for Roche Diagnostics digital products. This role requires promptly responding to service calls, resolving after-sales issues, and ensuring optimal instrument performance to maintain high customer satisfaction. You will work independently and collaboratively across functions, often traveling to upcountry areas and working outside standard hours.

Responsibilities

Perform digital product installation and commissioning
Troubleshoot and resolve after-sales service issues
Execute preventive maintenance schedules for instruments
Respond to and manage customer service calls
Travel to upcountry areas for field service

Skills

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.