Technical Support Representative 1
Global Payments(3 years ago)
About this role
A Technical Customer Support Representative at Global Payments handles technical customer inquiries related to payment and point-of-sale products, interacting via telephone, email, chat, and SMS. The role supports merchants and financial institutions by using company systems and databases and maintaining accurate records of inquiries. It is an entry-level position focused on learning payments technology and company procedures through ongoing training.
Required Skills
- Phone Support
- Email Support
- Chat Support
- SMS Support
- POS Troubleshooting
- Database Entry
- Computer Skills
- Issue Research
- Customer Service
- Compliance Knowledge
Qualifications
- High School Diploma or Equivalent
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