Technical Support Representative I

This entry-level position is responsible for answering customer phone calls into technical support queues related to company products and applications, logging calls into a Customer Relationship Management program, and interacting with Customer Services and Repair Services. The role involves providing technical information, troubleshooting assistance, and escalating issues to qualified technicians when necessary. The position requires effective communication, proficiency in Microsoft 365 and CRM databases, and the ability to work both independently and as part of a team.