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Technical Support Representative at Caterpillar - ApplyBlast

Technical Support Representative

Caterpillar

3 months ago

4.0 on Glassdoor

Panama, Panama

Hybrid

Full Time

Senior

0 applicants

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About this role

As an Electric Power Technical Support Representative at Caterpillar, you will serve as the in-territory representative for product problem management, leading the identification and resolution of issues to minimize customer downtime. You will partner with dealers and engineering teams to execute support initiatives, develop dealer technical capabilities, and drive product improvement programs while managing key performance indicators. This role requires a strong focus on customer satisfaction and the ability to influence product and service improvements based on market insights.

Responsibilities

Lead identification and resolution of product and maintenance-related issues
Partner with dealers to execute product improvement programs effectively
Develop dealer technical capabilities for servicing generator set fleets
Facilitate factory technical assistance for complex technical issues
Communicate market needs and service challenges to influence product improvements

Skills

Qualifications

Bachelor's degreeCaterpillar Electric Power (CEP) I and II courses

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

View Profile

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.