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Technical Support Representative at Abbott Laboratories - ApplyBlast

Technical Support Representative

Abbott Laboratories

3 months ago

3.7 on Glassdoor

Irving, Texas, United States

Onsite

Full Time

Medior

1 applicant

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About this role

The Technical Support Representative provides remote technical assistance for Abbott's diagnostic products, instruments, and assays, serving as the first point of contact for customers with instrument or assay issues. The role involves troubleshooting, diagnosing, resolving, and documenting issues while maintaining strong customer relationships and collaborating with internal teams.

Responsibilities

Provide remote technical support for diagnostic products and instruments
Troubleshoot, diagnose, and resolve customer issues using screen sharing tools
Document issues and resolutions in ticketing system and global service reports
Communicate and collaborate with sales, field service, and quality teams
Develop customer relationships and enhance customer experience

Skills

Qualifications

Associate's degreeMedical Technician

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.