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Technical Support Representative at Modivcare - ApplyBlast

Technical Support Representative

Modivcare

3 months ago

2.6 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

The role provides technical issue resolution and support to clients through inbound and outbound calls, emails, and help desk tickets. It focuses on delivering exceptional customer service by explaining technology, guiding troubleshooting, and documenting interactions while adhering to company processes and metrics.

Responsibilities

Manage inbound and outbound customer calls
Document call details, dispatches, and messages
Research and resolve technical issues and complaints
Educate clients on technology functionality and capabilities
Assist with distribution of service requests and simple issue resolution

Skills

About Modivcare

modivcare.com

Headquarters

Denver, Colorado, United States

Company Size

10001+ employees

View Profile

Modivcare is a provider of non-emergency medical transportation, in-home personal care, and remote monitoring services to members across the United States. The company delivers transportation and care solutions to support Medicaid, Medicare Advantage and health system partners, focusing on improving access to care and reducing ER utilization.