Technical Support Representative

MCA, a New Charter company, is seeking a proactive Technical Support Representative to serve as the first point of contact for end-user service requests and provide Tier 1 IT support. This role involves diagnosing and resolving front-line technical issues, escalating complex problems, and maintaining clear communication with customers and internal teams. The position requires strong troubleshooting skills and the ability to manage overnight shifts in a fast-paced technical environment.