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Technical Support Service Specialist at Philips - ApplyBlast

Technical Support Service Specialist

Philips

2 months ago

3.8 on Glassdoor

Singapore, Singapore, Singapore

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Service Specialist provides both remote and onsite technical support for Enterprise Informatics solutions, handling incidents, troubleshooting, installations, upgrades, and maintenance to ensure system availability and customer satisfaction. The role acts as a frontline resource, managing cases through ServiceNow, coordinating with customer IT teams, and contributing to knowledge management and continuous improvement initiatives.

Responsibilities

Provide Level 1 and Level 2 technical support for Enterprise Informatics solutions
Perform remote and onsite troubleshooting, installations, and upgrades
Manage incidents and escalations through ServiceNow to ensure system availability

Skills

Qualifications

Bachelor's Degree in Information Technology or Computer Science

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.