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Technical Support Specialist - Bilingual at CIBC - ApplyBlast

Technical Support Specialist - Bilingual

CIBC

11 days ago

4.3 on Glassdoor

Toronto, Ontario, Canada

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Specialist provides after-sales service and technical support for Business Banking products and services to internal and external clients. This role involves managing high-value commercial banking relationships, resolving escalated customer service complaints, and delivering tutorials on client-facing tools and services. The position requires fluency in French and English to support business operations outside of Quebec, Canada.

Responsibilities

Provide after-sales service and technical support for client product and service delivery channels
Manage escalated customer service complaints and conduct investigations to resolve issues
Deliver tutorials for clients on the features and functions of client-facing tools and services

Skills

About CIBC

cibc.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1867

View Profile

CIBC (Canadian Imperial Bank of Commerce) is one of Canada’s major banks providing personal, business and wealth management services. It offers everyday banking, credit cards, mortgages, loans, investing and financial advice through branches, phone and online/mobile channels. CIBC serves individuals, small businesses and institutional clients with digital tools, financial planning and specialized products such as private and commercial banking. Customers rely on CIBC for its broad product suite, omnichannel access and Canadian market presence.