Technical Support Specialist II - 3rd Shift
Eleven(8 days ago)
About this role
The Tier 2 Technical Support Specialist provides advanced technical support for store leaders, franchisees, and internal teams by troubleshooting complex IT issues related to store technologies, networking, and system configurations. They analyze recurring issues, assist with escalations, work on process improvements, and train support staff to enhance overall support efficiency.
Required Skills
- troubleshooting
- Networking
- Remote Desktop
- System Monitoring
- Ticketing Systems
- Firewall
- VPN
- Active Directory
- Security
- Customer Service
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