Technical Support Specialist II (Accounting)

The Technical Support Specialist II provides specialized technical support for Clubessential accounting, CE Payments, membership billing, reporting, reconciliation, and related financial workflows. The role independently owns cases ranging from standard support requests to complex, financially impactful investigations that may span multiple systems or workflows. The specialist traces system activity, investigates discrepancies, manages client expectations, and determines when additional resources should become involved. This role protects the client experience and strengthens Support effectiveness by combining accounting and payments knowledge with technical troubleshooting, case management, de-escalation, and sound escalation judgment.