Technical Support Specialist II

American National Red Cross(1 month ago)

Henrietta, NYOnsiteFull TimeJunior$57,500 - $60,000Information Technology

About this role

The American Red Cross is hiring a Tech Support Analyst based in West Henrietta, NY to support end users by diagnosing and resolving software, network, and equipment issues. This role is office-based with limited travel to nearby sites and collaboration with IT End User Services volunteers. Standard hours are Monday–Friday, 8:00am–5:00pm.

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Required Skills

Technical Support
Troubleshooting
Software Installation
Hardware Repair
Network Support
Application Support
Ticket Documentation
SLA Compliance
Reporting
User Training

+2 more

Qualifications

BS in Information Systems
BS in Computer Science

About American National Red Cross

redcross.org

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and education in the United States. Responding to an emergency every eight minutes, the organization focuses on helping those affected by disasters and communities in need through various programs, including blood donation, CPR certification, and disaster preparedness training. The Red Cross relies on the support of donations and volunteers to carry out its mission of alleviating human suffering.

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