HelloTeam
We are seeking a skilled Technical Support Specialist Level 2 to provide advanced technical assistance and ensure the smooth operation of IT systems. This role involves resolving Level 1 escalations, supporting various client environments, and maintaining documentation for backups and antivirus systems. The ideal candidate will demonstrate technical expertise, strong organizational skills, and a professional, service-oriented demeanor.
Headquarters
Boston, Massachusetts, United States
Company Size
51-200 employees
Founded
2016
HelloTeam is a cloud-based people management platform that helps organizations run performance reviews, continuous feedback, goal-setting/OKRs, employee engagement surveys, and peer recognition in one place. Its integrated dashboard and analytics surface people insights and streamline manager workflows, with common integrations (Slack, Teams, HRIS) to fit existing tech stacks. Designed for small and mid-market companies, HelloTeam aims to boost alignment, development, and retention by making performance and engagement processes easier and more data-driven.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HelloTeam.
HelloTeam didn’t post a salary, so this is our estimate from similar listings.
24% below the average for this role
Tier 2 Support Analyst
effortlessdigitalservices
Managed Services Engineer II - In Office - Local Applicants Only (30 mi radius of Brunswick, ME)
Data Defined
Tier 2 Support Analyst
effortlessdigitalservices
Level 2 IT Support Engineer
METCLOUD
Escalation Technician
In-Telecom
Help Desk Analyst — MSP
Hire Hangar