Technical Support Specialist (Mech/Elec)
Optel Group
About this role
A Technical Support Specialist at OPTEL provides technical guidance and troubleshooting for serialization and tracking solutions, ensuring system integrity and minimizing customer downtime. The role involves remote and on-site support, collaboration with product teams, and engaging with customers to resolve technical issues.
Skills
About Optel Group
optelgroup.comOPTEL Group is a global provider of traceability, track-and-trace and machine vision systems that help companies optimize, secure and make their supply chains more transparent. It serves regulated and complex industries — including pharmaceuticals, medical devices, food and beverage, agrochemicals, metals and minerals — with solutions for serialization, product inspection, traceability software and integration services. OPTEL combines hardware, software and services to deliver end-to-end visibility, regulatory compliance and anti‑counterfeiting capabilities across production and distribution. Customers rely on OPTEL to improve operational efficiency, reduce recall risk and ensure product authenticity.
About Optel Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$54k – $73k
per year