Technical Support Specialist (Mon-Fri 3:30pm-12am ET)

Locus Robotics(1 month ago)

RemoteFull TimeMedior$57,945 - $79,266 (estimated)Technical Support

About this role

The Robotic Technical Support Specialist is the primary customer-facing member of Locus Robotics’ Support Helpdesk Team, providing first-line technical assistance for the company’s robotic systems and infrastructure. The role focuses on diagnosing and escalating Level 1 issues to maintain operational continuity and customer satisfaction. The position is an evening shift role (Monday–Friday 3:30pm–12am ET) and supports customers across hardware, software, and network environments.

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Required Skills

Ticket Management
Customer Support
Remote Support
Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Monitoring Tools
Knowledge Management
SLA Management

+4 more

Qualifications

Associate's in Robotics, IT, Computer Science or Related Field
Bachelor's in Robotics, IT, Computer Science or Related Field

About Locus Robotics

locusrobotics.com

Locus Robotics builds AI-driven autonomous mobile robots and cloud software that automate and accelerate warehouse order fulfillment. Their scalable multi-robot systems work alongside human pickers to increase throughput, accuracy, and labor productivity while integrating with existing WMS and fulfillment systems. Delivered as a combination of hardware, orchestration software, analytics, and services, Locus targets e-commerce retailers, 3PLs, and distribution centers seeking faster, more flexible fulfillment.