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Technical Support Specialist, PXM at CENTRIC SOFTWARE INC - ApplyBlast

Technical Support Specialist, PXM

CENTRIC SOFTWARE INC

1 day ago

Osaka, Japan

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Support Specialist, PXM provides exceptional customer support and technical guidance to Centric Software's Japan customers, addressing inquiries and delivering efficient solutions. This role focuses on resolving customer issues, collaborating with internal teams to address bugs, and ensuring system availability and functionality. The specialist will manage complex customer accounts and establish credibility with both internal and external stakeholders.

Responsibilities

Resolve customer queries and issues promptly adhering to SLAs
Collaborate with R&D Services and Pre-sales teams to address bugs
Manage complex customer accounts and understand their hardware and software setups

Skills

About CENTRIC SOFTWARE INC

centricsoftware.com

Headquarters

Campbell, California, United States

Company Size

501-1000 employees

Founded

2004

View Profile

Centric Software is a provider of cloud-native Product Lifecycle Management (PLM), planning and pricing solutions for brands, retailers and manufacturers. Its Centric PLM and associated planning/pricing products centralize product development, sourcing, merchandising, digital assets and price/assortment decisions to accelerate time-to-market, reduce costs and improve cross‑team collaboration. Focused on fashion, footwear, luxury, retail and consumer goods industries, Centric delivers configurable SaaS with integrations and analytics tailored to industry workflows. The company positions its platform to drive operational efficiency, faster innovation and better commercial outcomes for global brands and retailers.