Technical Support Specialist
ari-networkservices
About this role
A Technical Support Specialist provides second-level support to customers for software applications, including proprietary web-based platforms, using a ticket-based system. They handle customer inquiries via multiple channels, document issues, and escalate complex problems as needed. The role involves working with web technologies, troubleshooting, and process improvement.
Skills
About ari-networkservices
arinet.comARI Network Services provides online and in‑store technology solutions for dealers and enterprise customers with the goal of helping them “Sell More Stuff.” The company builds dealer and enterprise websites and offers lead generation, digital marketing, data publishing, and eCatalog solutions. ARI serves specialty retail verticals including powersports, outdoor power, marine, home medical, and RV markets and markets itself as an award‑winning provider.
About ari-networkservices
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for ari-networkservices.
Salary
$60k – $72k
per year