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TECHNICAL SUPPORT SPECIALIST at Mesa County - ApplyBlast

TECHNICAL SUPPORT SPECIALIST

Mesa County

4 months ago

3.7 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

This is an on-site Help Desk and Desktop Support role at Mesa County focused on providing first-line technical assistance to users for computer hardware, applications, and network issues. The incumbent resolves system inquiries, maintains knowledge bases, routes complex tickets to specialists, and develops documentation for IT operations.

Responsibilities

Provide frontline user support for desktop and application issues
Route help desk requests to appropriate IT personnel
Develop and maintain IT policies and training documentation
Generate reports on IT service levels and response times
Assist with network and hardware setup configurations

Skills

Qualifications

Associate Degree in Computer ScienceTechnical Training in IT

About Mesa County

mesacounty.us

Headquarters

Grand Junction, Colorado, United States

Company Size

501-1000 employees

Founded

1883

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Mesa County is a local government entity located in Colorado, providing a wide range of public services to residents and businesses. Services include property tax payments, building permits, elections, public health, law enforcement, and community resources. Mesa County also manages departments such as the District Attorney's Office, Sheriff's Office, and Public Health.