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Technical Support Specialist at Hewlett Packard Enterprise - ApplyBlast

Technical Support Specialist

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Kanata, Ontario, Canada

Onsite

Full Time

Junior

0 applicants

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About this role

This onsite role involves providing Tier 3 technical support for HPE's Security products to customers and partners. The specialist will troubleshoot complex network and hardware issues, manage escalations, and collaborate with engineering teams to refine solutions. Responsibilities include documenting technical knowledge, reproducing problems in labs, and assisting with new product development projects.

Responsibilities

Provide Tier 3 support for security products and enterprise customers
Troubleshoot complex hardware and software network issues
Reproduce customer environments and document technical findings
Manage critical escalations and coordinate engineering fixes
Develop technical white papers and knowledge base entries

Skills

Qualifications

Bachelor's degree in Engineering or Computer Science

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.