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© All Rights Reserved. ApplyBlast.com
illinoistoolworks.com
A Technical Support Specialist manages incoming calls and emails for US and Canadian customers, providing effective technical support based on internal scripts and warranty policies. The role involves diagnosing issues, dispatching field engineers with correct parts, and acting as an escalation resource for unresolved Field Engineer problems. Additionally, the specialist collects feedback on product issues, ensures accurate documentation in the CRM, and serves as a primary liaison between field and office support staff.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for illinoistoolworks.com.
14% above the average for this role