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Technical Support Specialist at Payabli - ApplyBlast

Technical Support Specialist

Payabli

3 months ago

Onsite

Full Time

Senior

0 applicants

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About this role

As a Technical Support Specialist at Payabli, you will serve as a Tier 2 support engineer for a payments infrastructure platform, resolving complex technical issues related to payment flows, APIs, and integrations. You will act as a technical bridge between customers, success teams, and engineering, utilizing logs, API responses, and internal tools to diagnose root causes and document solutions. This role requires a strong understanding of payment concepts and the ability to escalate precise technical details to senior engineers when necessary.

Responsibilities

Investigate and resolve complex technical payment issues end-to-end
Analyze logs, API responses, and webhook payloads to determine root causes
Escalate critical issues to the Technical Support Manager with precise context
Build internal documentation and knowledge base for team scalability
Collaborate cross-functionally with Success, Risk, and Engineering teams

Skills

About Payabli

payabli.com

Headquarters

Miami, Florida, United States

Company Size

11-50 employees

Founded

2020

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Payabli is a payments infrastructure provider that delivers a single unified API to help software platforms embed, manage, and scale payments. Its platform offers developer-friendly APIs plus tools for payment orchestration, settlement, reconciliation, compliance, and reporting, along with integrations to processors and payment networks. Payabli targets SaaS platforms and marketplaces, aiming to accelerate go‑to‑market, reduce payments engineering overhead, and simplify payouts and revenue operations.