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Technical Support Specialist at PayJoy - ApplyBlast

Technical Support Specialist

PayJoy

2 months ago

4.0 on Glassdoor

Mexico City, Mexico City, Mexico

Hybrid

Full Time

Senior

0 applicants

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About this role

The Technical Support Specialist at PayJoy acts as the final escalation point for complex technical issues, bridging support and engineering teams. The role involves deep-dive root cause analysis, data-driven product improvement advocacy, and mentoring L2 support staff.

Responsibilities

Serve as final point of contact for complex technical issues
Perform root cause analysis and drive resolutions
Partner with product and engineering to advocate bug fixes

Skills

About PayJoy

payjoy.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2015

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PayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.