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Technical Support Specialist at SatoshiLabs - ApplyBlast

Technical Support Specialist

SatoshiLabs

1 month ago

Prague, Czech Republic

Hybrid

Full Time

Medior

0 applicants

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About this role

Trezor is seeking a Technical Support Specialist to provide written customer support for its hardware wallet ecosystem, focusing on troubleshooting, user education, and community engagement. The role involves resolving complex blockchain and software issues via a ticketing system while maintaining and improving self-help documentation. This position offers a unique opportunity to contribute to a pioneering crypto security company with a flexible remote-first work arrangement.

Responsibilities

Reply to customer inquiries through Zendesk and resolve complex blockchain issues
Support users with Trezor hardware wallets and Trezor Suite application
Maintain knowledge base and user manuals while moderating community forums

Skills

About SatoshiLabs

satoshilabs.com

Headquarters

Praha 8-Libeň, Prague, Czechia

Company Size

51-200 employees

Founded

2013

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SatoshiLabs is a pioneering technology holding company based in the Czech Republic, dedicated to fostering independence through advancements in cryptocurrency and decentralized finance. Renowned for developing the world's first hardware wallet, Trezor, SatoshiLabs specializes in both hardware and software innovations that emphasize self-custody and digital security. With a commitment to open-source principles, SatoshiLabs actively contributes to the crypto ecosystem and promotes user sovereignty, helping individuals navigate and secure their financial assets in a rapidly evolving digital landscape.